FAQ: Dungeon Defenders: Awakened
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What happened to Trendy Entertainment?

Trendy Entertainment is now fully employee-owned, operated, and rebranded as Chromatic Games! For more information, check out our press release:

http://www.gamasutra.com/view/pressreleases/337937/DUNGEON_DEFENDERS_AWAKENED.php

OR our forums:

https://forums.dungeondefenders.com/blogs/entry/159312-welcome-to-chromatic-games/

Last updated: March 06, 2019 07:53

Does Dungeon Defenders: Awakened have micro-transactions planned?

Dungeon Defenders: Awakened will not have micro-transaction systems in it. We're focused on releasing a retail product with future DLC.

Last updated: March 06, 2019 07:53

Is Dungeon Defenders: Awakened online only?

You can play Dungeon Defenders: Awakened online and offline with local co-op (up to 4 person splitscreen).

Last updated: March 06, 2019 07:53

Is this just another Dungeon Defenders: Eternity?

The short answer is no. The long answer is HELL no. DD:E was a different product entirely. We have no plans to repeat history when it comes to that.

We came up with Dungeon Defenders: Awakened as our first smaller-scope project as a new team. If we want to remain employee-owned/controlled (which is the dream!), we needed to prove that we’re the capable stewards and re-earn that trust before diving right into Dungeon Defenders III (which we have SO many slick plans for).

Last updated: March 06, 2019 07:53

If I get $X Tier does it include all the previous tier rewards?

Each tier has it's own set of exclusive rewards. When the pledge says "All Previous Pledge Specific Rewards," that means the individual specific extra rewards that are exclusive to each pledge. Most pledges include one or more copies of the game, but those are listed separately from the additional pledge specific rewards.

Last updated: March 06, 2019 07:53

Is there local splitscreen co-op?

Yes, there will be support for four-player local splitscreen co-op on all platforms that Dungeon Defenders: Awakened is released on.

Last updated: March 06, 2019 07:53

I purchased a tier that has digital goods related to Dungeon Defenders: Awakened, Dungeon Defenders, and/or Dungeon Defenders II, will they be sent to me on release or sooner?

We plan on getting codes out for digital goods as soon as we are able to after a successful Kickstarter campaign.

Last updated: March 06, 2019 07:53

I purchased a tier that has physical goods, when will I receive them?

These goods take time to process as we need to wait until after the Kickstarter to confirm purchases. We'll collect backer shipping information and keep you updated on the status of items.

Items can be shipped to backers in North America, Central America, South America, Europe, and Australia.

Last updated: March 06, 2019 07:53

What is Chromatic Games?

We're a completely employee-owned studio making all decisions in-house. We're a mix of old, recent, and new developers that have played and worked countless hours on the Dungeon Defenders series geared to provide the greatest Dungeon Defenders experience to date.

Last updated: March 06, 2019 07:53

I purchased a tier that has multiple copies, do they all have to be the same platform?

They do not! You can choose which platform you would like each copy on.

Last updated: March 06, 2019 07:53

Do I get multiple copies above the $35 and $100 tiers?

No, those rewards are exclusive to those tiers. We will have a backer-specific store soon after launch, with opportunities to pick up various items for a reduced price.

Last updated: March 06, 2019 07:53

Do the multiple copies I receive get all the other bonuses for each tier?

No, the extra rewards are for the main backer of the project. The additional copies are there to share with your friends!

Last updated: March 06, 2019 07:53

Do I get the Dungeon Defenders Complete Edition (2012) above the $15/$16/$17 tiers?

No, this is an early bird backer exclusive to thank those who took that first leap.

Last updated: March 06, 2019 07:53

Do you have plans for cross-platform support?

This is something we'd love to do, but we do not have concrete plans at this time. One of our goals is that we want all our players enjoying the game together, so we'll try to make it happen!

Last updated: March 06, 2019 07:53

There was cheating in Dungeon Defenders, do you plan on preventing that?

Yes, we have plans already setup to prevent such behaviors in any online play between players.

Last updated: March 13, 2019 07:55

Are there any previous benefits or tie-ins for owners of the previous games?

We don't have any current plans for this.

Last updated: May 08, 2019 08:50

Is this game more like Dungeon Defenders or Dungeon Defenders II

We're aiming to capture the magic for Dungeon Defenders, providing an up-to-date experience. Lessons learned from developing Dungeon Defenders and Dungeon Defenders II are guiding us into making a player-first experience that we hope blows your mind!

Last updated: March 13, 2019 07:55

Is this game going to be on Discord, Epic Store, or Steam?

We plan on releasing the game on PC currently with no current news on any specific store/platform to report currently. Our goal is to be on as many platforms as possible and have everyone playing together!

Last updated: March 13, 2019 07:55

Is this game Free-to-Play?

No, Dungeon Defenders: Awakened will be a retail product that requires a purchase. This allows us to avoid having micro-transactions.

Last updated: March 13, 2019 07:55

Will this game be available on Mac or Linux?

No, we currently do not have plans to develop for these operating systems.

Last updated: March 13, 2019 07:55

Are you accepting PayPal?

Yes!

Last updated: May 08, 2019 08:49

My payment was not accepted, what can I do?

We do not control the payment methods Kickstarter accepts. For more information, check out Kickstarter's help section regarding this matter:

https://help.kickstarter.com/hc/en-us/articles/115005066433-What-forms-of-payment-can-I-use-to-make-a-pledge-

Last updated: March 13, 2019 07:55

There was an error in my payment processing, what should I do?

We do not control the payment methods Kickstarter accepts. Please contact Kickstarter support, as we will not be able to assist you:

https://help.kickstarter.com/hc/en-us/requests/new

Last updated: March 13, 2019 07:55

What does this mean for Dungeon Defenders II?

We are still supporting Dungeon Defenders II and are currently working on a player-centric update. Our latest check-in outlines some of the changes coming:

https://forums.dungeondefenders.com/blogs/entry/159310-post-drakenfrost-check-in-with-lawlta/

Last updated: March 13, 2019 07:55

How many heroes are releasing with the game?

This is dependent on the success of the Kickstarter. We will provide updates throughout the Kickstarter and after regarding this feature.

Last updated: March 13, 2019 07:55

How many maps or original DLC are releasing with Dungeon Defenders: Awakened?

This is dependent on the success of the Kickstarter. We will provide updates throughout the Kickstarter and after regarding this feature.

Last updated: March 13, 2019 07:55

How do I access the closed backer forums?

We will not be able to provide access to this until after the Kickstarter finishes and if it is successful, as we are not able to provide instructions because we do not have backer contact information.

Last updated: March 13, 2019 07:55

What is the link to the Dungeon Defenders discord?

You can join through this link:

http://discord.me/dd2

Last updated: March 13, 2019 07:55

When is the Beta?

The release is planned for October 2019, so before our release. We'll provide more updates on this in the future.

Last updated: March 13, 2019 07:55

I don't use Discord, can I skip this question?

Yes, or you can type in "not available" and move onto the next question.

Last updated: May 08, 2019 08:51

I do not see my country for shipping.

We are currently only sending physical goods to North America, Central America, South America, Australia, and EU (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK).

If you do not care to receive shipped goods, please select North America and put "No Shipping Please" in your Address Entry, and random information into the other required fields.

Last updated: May 10, 2019 11:55

What are the dimensions for shirt sizes?

Click here to see the specific sizes for the shirts: https://i.imgur.com/ciM4vGY.png

Last updated: May 16, 2019 12:54

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
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I’m having password trouble! - I’ve reset my password but it still doesn’t work!

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